Repeat iW1 Wi-Fi Network Setup process if necessary.Reconnect AC jack, place iW1 on charging base and wait 30 seconds.Slide the rear Power Switch to the OFF and then ON position. Unplug the AC jack or remove the iW1 from the charging base.Restart iHome Connect app (takes 10 sec.).Verify sync cable is connected to the rear USB port on the iW1 and securely connected to your iOS device (iPad, iPhone, iPod touch).Often times when this happens, the user will correctly connect the iW1 with the USB sync cable, but the app will keep showing the message “Please connect your iHome AirPlay compatible device with an iPod USB sync cable.” Sometimes there is an authentication error with an iOS device (common to any iOS accessory) that causes the device running the iHome Connect app to be unable to detect the iW1. Support › iW1 › Troubleshooting Problems using the iHome Connect App
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